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  • 'Show Popup' feature does not work anymore in Android 10 - New Solution

Hi there,
I got the update,
but unfortunately, it doesn't seem to work.
I checked the Priority High with Popup. should I do anything else?
It doesn't matter if the screen is on or off, when the reminder goes off, I only hear the sound but I don't see anything.

BTW, if the screen is off and I missed a reminder, it is very important that I'll see the popup when I turn the screen on - this is how you designed it before and it was great. Otherwise, if it's gonna lie there in between the other notifications, I'm gonna miss it for sure.

    tbener
    Can you please enable "Debug Log" inside "Settings" / "General" and retry it.
    Afterwards please send me the log.

    BTW which Smartphone do you have?

      Sent.
      I created a "Test screen on" reminder for 12:16pm. The screen was on and no popup.
      I created a "Test screen off" reminder for 12:17pm, turned the screen off and no popup.
      Then I sent the debug log.
      Hope it helps.

      I'm using Samsung Galaxy S10+.
      Let me know if you need more info.

        tbener As of the logs it is all ok. I send the system the HIGH priority and the dialog.
        Seems Samsung has again changed the default behaviour.

        In the official docs there is a "note":

        So this is why I firstly don't wanted to add this because I am out of control when the popup is shown and when not.

        Anyway did you still see a "heads up" notification?
        The notification should popup down and stays on the screen.

        Should look like this, but with "Snooze" and "Dismiss" buttons (and it should stay on the screen and not go away until you swipe up:

          It works man, it works!
          I rechecked the permissions, and maybe from my playing I messed it.
          I get the heads up and the pop up is there when I turn on the screen.
          Now I'll continue with my real reminders but it looks great.
          Thank you!

          P.s. only one issue I still see - if the screen is of I don't see anything. Any way to change it?

            tbener I rechecked the permissions, and maybe from my playing I messed it.

            Which permission did you missing? There is no new permission. So I am wonder why this should not work.

            tbener only one issue I still see - if the screen is of I don't see anything. Any way to change it?

            You should at least see the notification on the lockscreen. Or is this also not shown?

                  chrisonline Nonthing new. That's so weird but the "Show as pop-up" toggle for the Default notification settings was off. I have no idea how it got to be off.
                  On the same screen, I have the "Lock screen" settings, which has the options: Show content | Hide content | Do not show notification.
                  The selected one is "Show content" but I dont see it. I see only one icon (which is the group of all the 10 active reminders I currently have)

                      tbener
                      If the system shows the dialog, behind the lock screen, it will not show a notification.
                      This is the cause why you don't see the notification on the lockscreen or only the notification icon but without text.

                      The system shows always the "heads up" OR the dialog.
                      And the dialog is behind the lockscreen.

                      So it seems this is also not an ideal solution :-(

                        tbener
                        I have now changed it again a little bit.
                        Now if the screen is off the screen will turn on AND will unlock your phone.
                        Now you see the popup directly. The same as if you are getting a phone call or an alarm from an alarm clock.

                        I will upload this change soon to the beta channel.
                        Please test and let me know what you think.

                        UPDATE: Is now uploaded!

                            It works!
                            The screen was off, and the popup, well... popped up 🙂

                              tbener
                              Great.
                              So I will ship this version to the public and let's see the feedback from the other users.

                              Thanks for your help for testing this.

                                chrisonline changed the title to 'Show Popup' feature does not work anymore in Android 10 - New Solution .
                                23 days later

                                Can we have an option to not have the screen turn on. The way it is now, the screen turns on and shows the popup and I feel like I'm going to accidently dismiss it without seeing it is much prefer the screen stay off and only get some kind of popup or heads up notification when it's turned on and unlocked

                                  ShaneWoodard
                                  As of the docs the screen is turning in. The same as when you get an call.

                                  But I will again check if I can find an option who doesn't turn the screen on.
                                  As far as I know as of the last tests if I haven't turned the screen on I haven't seen the popup ☚ī¸

                                      a year later

                                      chrisonline Reposting ShaneWoodard's request. Request you to pl work on this feature:

                                      Can we have an option to not have the screen turn on. The way it is now, the screen turns on and shows the popup and I feel like I'm going to accidently dismiss it without seeing it is much prefer the screen stay off and only get some kind of popup or heads up notification when it's turned on and unlocked

                                          AlpsWizard I understand you, but sadly as I wrote Android does not allow this anymore.
                                          If I don't turn the screen on you don't see the popup at all. Android does not show it even if I am calling it.

                                          Sadly I didn't find any workaround because Android controls this since Android 10.
                                          On Android 10 Google does not allow to show a popup from the background anymore.
                                          Only if the app is already open.

                                          The only option was to send it as "High Priority" and turn the screen on.
                                          In this case it works, but in all other cases Google does not allow a popup from the backup anymore :-(

                                              chrisonline Thanks Chris! Pl keep trying, keep looking to have some workaround. I am an optimist & like to believe everything is possible in I.T. I've started facing issues with other apps as well after android 10 update. I personally feel most updates ruin good features!

                                              Anyway, pl buzz me / post here if you find any solution. Thanks. Keep up the good work.

                                                4 years later